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Hello, and thank you for visiting this site.

We recognize for some, this may be your first contact with us about the recent reconciliation of transactions. Please review the summary of this situation below which we hope will answer many of your questions.

In partnership with our vendors we were able to identify the source of a surprisingly long-standing financial discrepancy for our Topeka location; credit and debit card transactions swiped inside our restaurant had not been processing for final posting/payment from October 19, 2018 through July 25, 2019. We can assure you that all card data has remained secure, and that orders made online or in our app were not affected.

We are sincerely apologetic for any inconvenience this has caused you; it is not our intent to pass on the hardship we have endured because of this. Let us assure you that as a small/family-run, franchise business in the Kansas City area, we are sympathetic to the implications of these delayed charges. We have taken immediate action to correct this issue moving forward from the affected period.

Reconciling Charges:

Unfortunately, we don’t own the authorizations of your transactions, though we have worked tirelessly with the payment processing company that does, in order to provide as much communication with our guests as possible.

The processing company will post payment for the delayed transactions between August 20 – 23, 2019.

*Please be aware that you will see separate charges post for each credit or debit card transaction swiped inside the Topeka location during the affected period.*

Thank you, Topeka:

We appreciate all of your loyalty and support over the years.  We want to continually show you our dedication to the community. In that spirit, we’re donating 20% of ALL SALES for the ENTIRE WEEK of August 26, 2019 through September 1, 2019 to a remarkable, local non-profit called Let’s Help (letshelpinc.org). We support their focus on building better communities.

For the same full week of August 26, 2019 through September 1, 2019, we’re offering ALL 11″ PIZZAS as Buy One/Get One! No questions asked!

We are so blessed by our city and so grateful to all of you who have been so loyal through this uniquely challenging situation — thank you.

We hope to serve you soon!

Contact Us

We are committed to connecting with each of our affected guests to resolve any concerns that surface from this issue.

If you would like receipts/dates for each of the transactions posted this week, please complete a new secure form for each card used at the point of sale inside our Topeka location between October 19, 2018 and July 25, 2019.

If you have a general inquiry,
please email p5-support@kcpie.com directly.

Submission Form

  • (VISA, Mastercard, AMEX, etc)
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